Refund & Return Policy
1. Return Eligibility
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it under the following conditions:
Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in resellable condition.
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
Customized or personalized products
Used or damaged items (unless due to a manufacturing defect)
Clearance or final sale items
3. Return Process
To initiate a return:
Contact our customer service at [Your Contact Email] with your order details.
Once approved, you will receive return instructions.
Ship the item back to our return address (return shipping costs may apply).
Upon inspection, we will process your refund or exchange.
4. Refund Policy
Refunds will be issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.
Shipping fees are non-refundable, unless the return is due to our error or a defective product.
If the item is not in its original condition, only a partial refund may be granted.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the issue, and we will arrange a replacement or refund at no additional cost.
7. Contact Us
For any questions regarding returns and refunds, please reach out to us at [Your Contact Email].
